Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
| Payment Method | Refund Option | Refund Time |
| Cash on Delivery (COD) | Cash | 1-2 working days |
| Bank Deposit | 4-5 working days | |
| eSewa Wallet | To be credited to eSewa wallet | 3 working days |
| IME Pay | To be credited to IME Pay Wallet | 3 working days |
| Card Payment | ||
| Debit Card | To be credited to card | 10 working days |
| Credit Card | To be credited to card | 10 working days |